Policies

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PAYMENT INFO

Accepted payments :

- PayPal

- Direct checkout with all major credit/debit cards with Square

All your payment information will remain secure and will be processed thru PayPal or Square for direct checkout.

RETURNS AND EXCHANGES

I accept returns and exchanges with conditions as follow :

REFUND/EXCHANGES ACCEPTED :  
- Package lost by USPS with official proof
- Item is sent back to me in its own original package    
- Item has been unused or unworn  
- Item is sent back within 15 days after end of sale  
- Item is declared damaged by transportation with official proof
- Item is sold within USA

REFUND/EXCHANGES UNACCEPTED :  
- Item is sent back after 15 days from end of sale  
- Item is damaged by you  
- Item is used or worn  
- Custom or personalized orders    
- Item is sent back without its own original package
- Wrong address is given
- Item is sold outside USA

To decide if you want either a refund or exchange, contact me within 48 hours after receiving your item and we will figure it out together.

The return shipping fee is at your own cost.

Please, contact me if you have questions concerning refunds/exchanges

I hope you will love your handmade item, but if you're not satisfied, we will find a solution together to make you happy because your satisfaction is my main goal.

SHIPPING

For domestics shipping, your item will be shipped within 1 to 2 business days via Priority Mail and a tracking number will be given to you once shipped.


For International shipping, please contact me for more info concerning prices, customs and delays.

CUSTOM ORDERS

Do you wish to have your own design come to life and want an experienced crafter make it come true?   Contact me for special and custom orders and we will start from there, I will do my best to make it happen for you 


CUSTOM ORDERS CONDITIONS :

- Payments for custom orders have to be paid in full before I start making your item.   

- No refunds/exchange authorized on any custom/personalized orders

- Please allow 2 to 3 weeks for processing plus shipping time

- You are responsible of giving the correct dimensions/color/texture or any other info on what you want your item look like 


PROCESS :

- Contact me with as much info as you can about the item you would like for me to create

- Once the piece has been commissioned, some additional info may be needed

- I will give you a quote along with the processing time

- If you accept the quote, the payment will have to be made in full before starting on your project

- Once payment is cleared, I will start making your item and keep you posted on the process step by step. If you desire to have progress pictures of your item, I can do that also free of charge. 

- Once the piece is complete, I will send you pictures of the item. If you're satisfied, I will proceed to ship it. If you're not satisfied, contact me immediately with your concerns.


If you have any questions, please don't hesitate to contact me.